1. PURPOSE & SCOPE
1.1 Purpose
This Compliance Index & Statutory Mapping is a public reference document that
explains how STCNET Private Limited maps its website policies to the principal
Indian laws, rules, regulations, and compliance principles relevant to its e-
commerce, direct-selling, referral-commerce, product-sale, service-facilitation,
consumer protection, data protection, payment, taxation, and product-regulatory
framework.
This Index is designed to:
- provide a consolidated public overview of STCNET’s compliance
framework;
- help consumers, Promoters / Referrers, regulators, auditors, and
stakeholders understand where key disclosures are addressed;
- map STCNET’s public policies to major applicable legal and regulatory
themes;
- support transparency in STCNET’s product-first and sale-only business
model;
- identify the main policy pages that should be read for consumer rights,
grievance redressal, compensation disclosure, privacy, pricing, delivery,
returns, and product regulatory compliance;
- support internal compliance review, audit readiness, and regulatory
response.
This Index is a reference document. It does not replace the full text of any
policy, statute, rule, regulation, licence, contract, regulator direction, professional
advice, or applicable law.
1.2 Legal Basis
This Index is framed with reference to applicable Indian laws, rules, and
regulatory frameworks, including:
| Law / Rule |
Relevance |
| Consumer Protection Act, 2019 |
Consumer rights, unfair trade |
| practices, misleading advertisements, |
| product liability, and consumer |
| remedies |
| Consumer Protection (Direct Selling) |
Direct selling entity obligations, direct |
| Rules, 2021 |
seller conduct, grievance redressal, |
| product compliance, record |
| maintenance, and anti-pyramid |
| safeguards |
| Consumer Protection (Direct Selling) |
Network-of-sellers framework and |
| Amendment Rules, 2023 |
sale-based consideration |
| Consumer Protection (E-Commerce) |
E-commerce disclosures, grievance |
| Rules, 2020 |
officer, pricing, payment, refund, |
| cancellation, delivery, and consumer |
| transparency |
| Digital Personal Data Protection Act, |
Digital personal data processing, |
| 2023 |
notice, consent, Data Principal rights, |
| security safeguards, breach response, |
| grievance mechanism, and transfer |
| controls |
| Information Technology Act, 2000 |
Electronic records, online platform |
| conduct, digital contracts, |
| cybersecurity, and electronic |
| communications |
| Information Technology Rules relating |
Security practices for certain |
| to reasonable security practices |
personal/sensitive information, to the |
| extent applicable |
| Law / Rule |
Relevance |
| Prize Chits and Money Circulation |
Prohibition of money circulation |
| Schemes (Banning) Act, 1978 |
schemes and quick-money |
| arrangements |
| Indian Contract Act, 1872 |
Contract formation, lawful object, |
| consent, terms, and electronic |
| acceptance framework |
| Companies Act, 2013 |
Corporate identity, registered office, |
| statutory records, and governance |
| disclosures |
| Central Goods and Services Tax Act, |
GST registration, invoicing, tax |
| 2017 and applicable GST law |
invoice, credit notes, debit notes, and |
| tax records |
| Income-tax Act, 1961 |
PAN, TAN, TDS, tax reporting, tax |
| records, and statutory deductions |
| where applicable |
| Payment and Settlement Systems Act, |
Payment systems, payment service |
| 2007 and applicable RBI framework |
providers, chargebacks, refunds, and |
| payment risk controls |
| Legal Metrology Act, 2009 and |
MRP, quantity, manufacturer / packer / |
| Packaged Commodities Rules, 2011 |
importer declarations, country of |
| origin for imported products, and |
| packaged commodity disclosures |
| Food Safety and Standards Act, 2006 |
Food business licensing / registration, |
| and FSSAI regulations |
food labelling, storage, hygiene, and |
| sale of food products |
| Drugs and Cosmetics Act, 1940, |
Cosmetics, drugs, notified medical |
| Cosmetics Rules, 2020 and Medical |
devices, labelling, licensing, |
| Devices Rules, 2017 |
registration, and sale restrictions |
| where applicable |
| Bureau of Indian Standards Act, 2016 |
Mandatory certification / registration |
| and applicable BIS / CRS orders |
for notified products |
| Drugs and Magic Remedies |
Prohibition of misleading therapeutic, |
| (Objectionable Advertisements) Act, |
curative, or magical health-related |
| 1954 |
claims |
| E-Waste, Plastic Waste and other |
Environmental and EPR obligations |
| Law / Rule |
Relevance |
| environmental rules |
where applicable |
| Applicable State / UT direct-selling |
State-level monitoring, registration, |
| mechanisms |
undertaking, or compliance |
| requirements where notified and |
| applicable |
| Industry codes such as IDSA / WFDSA |
Voluntary ethical reference standards |
| principles |
where adopted or relevant |
1.3 Applicability
This Index applies to:
- all public policies published on the official STCNET website;
- consumer-facing compliance disclosures;
- Promoter / Referrer compliance disclosures;
- e-commerce, direct-selling, referral-commerce, product-sale, service-
facilitation, grievance, privacy, pricing, delivery, return, and refund
disclosures;
- internal compliance registers and evidence files, to the extent relevant for
governance, audit, or regulatory review.
This Index does not mean that all internal documents, licences, contracts,
evidence files, vendor records, audit files, tax records, board records, or legal
opinions are publicly disclosed.
STCNET may maintain internal compliance evidence separately, including
licences, certificates, KYC records, vendor documents, product authorisation
records, commission eligibility records, grievance logs, tax records, audit records,
and regulatory correspondence.
1.4 Interpretation
This Index must be read subject to the following principles:
1. The full text of the relevant policy prevails over this Index for that policy
subject matter.
2. Applicable law prevails over STCNET’s policies where law is mandatory.
3. This Index is not a legal opinion, tax opinion, licence certificate,
government approval, regulator approval, or guarantee of compliance.
4. Law, rules, notifications, regulator expectations, and business operations
may change.
5. Section references are indicative and may be updated if policies are
amended.
6. STCNET may revise this Index to reflect changes in law, regulatory
guidance, business operations, or internal compliance design.
2. PUBLIC POLICY FRAMEWORK
STCNET’s public compliance framework is organised into the following policies:
| Policy No. |
Policy Name |
Core Purpose |
| 1 |
Legal Entity & Statutory |
Company identity, |
| Disclosures |
registered details, official |
|
| contacts, statutory |
| declarations, and legal |
| disclosure framework |
| 2 |
Consumer Protection |
Direct-selling |
| (Direct Selling) |
compliance, product-sale |
|
| Compliance Statement |
model, anti-pyramid |
|
| declaration, and |
| consumer protection |
| safeguards |
| 3 |
Promoter / Referrer Code |
Rules for Promoter / |
| of Conduct |
Referrer conduct, |
|
| consumer interaction, |
| prohibited practices, and |
| enforcement |
| 4 |
Compensation Structure |
Sale-only commission |
| & Commission Disclosure |
model, 2% capped |
|
| commission framework, |
| eligibility, reversals, and |
| no recruitment income |
| 5 |
Grievance Redressal & |
Complaint filing, |
| Consumer Complaints |
ticketing, 48 working- |
|
| Policy No. |
Policy Name |
Core Purpose |
| hour acknowledgement, |
| 30-day resolution |
| framework, and |
| escalation |
| 6 |
Returns, Refunds & |
Cancellation, return, |
| Cancellation |
refund, replacement, |
|
| exchange, cooling-off, |
| and commission reversal |
| linkage |
| 7 |
Pricing, Payments & |
Price display, total price, |
| Charges |
payment methods, GST |
|
| invoicing, TDS, COD |
| controls, chargebacks, |
| and refund verification |
| 8 |
Shipping, Delivery & |
Delivery timelines, |
| Fulfilment |
dispatch, tracking, failed |
|
| delivery, RTO, risk of |
| loss, and reverse logistics |
| 9 |
Privacy Policy |
Personal data |
| processing, notice, |
| consent, rights, breach |
| response, retention, |
| sharing, and privacy |
| grievance |
| 10 |
Terms & Conditions |
Website use, account |
| rules, orders, payments, |
| user conduct, IP, liability, |
| disputes, and legal |
| framework |
| 11 |
Product / Service |
Product compliance, |
| Regulatory Disclosures |
FSSAI, Legal Metrology, |
|
| BIS, cosmetics, medical |
| devices, restricted |
| products, and service |
| disclosures |
| 12 |
Cookie & Tracking |
Cookie notice, consent, |
| Policy No. |
Policy Name |
Core Purpose |
| Consent Policy |
tracking technologies, |
|
| analytics, advertising |
| cookies, withdrawal, and |
| cookie data rights |
| 13 |
No Income Guarantee |
No guaranteed income, |
| Disclaimer |
no passive income, no |
|
| recruitment income, no |
| income claims, and sale- |
| only compensation |
| disclaimer |
| 14 |
Compliance Index & |
Master public reference |
| Statutory Mapping |
mapping policies to |
|
| major statutory and |
| compliance themes |
3. POLICY-TO-STATUTORY MAPPING
3.1 Policy #1 — Legal Entity & Statutory Disclosures
| Compliance Theme |
Applicable Framework |
Covered Through |
| Legal name and |
Companies Act, 2013; E- |
Company name, CIN, |
| corporate identity |
Commerce Rules; Direct |
registered office, GSTIN, |
| Selling Rules |
official website and |
|
| official contact details |
| Registered office and |
Companies Act, 2013; |
Registered address, |
| official contact |
Consumer Protection |
customer care contact, |
| framework |
grievance contact, |
|
| nodal / compliance |
| contact |
| Direct-selling entity |
Direct Selling Rules, 2021 |
Public disclosure of |
| disclosure |
direct-selling model and |
|
| compliance |
| commitments |
| No pyramid / no money |
Direct Selling Rules; |
Declaration that STCNET |
| circulation |
Prize Chits Act |
is product-sale driven |
| and not a pyramid or |
| Compliance Theme |
Applicable Framework |
Covered Through |
| money circulation |
| scheme |
| Official communication |
Consumer Protection |
Official emails, website, |
| channels |
framework; IT Act |
support, grievance and |
| privacy channels |
| Privacy contact linkage |
DPDP Act, 2023 |
Privacy contact and |
| policy reference |
3.2 Policy #2 — Consumer Protection (Direct Selling) Compliance
Statement
| Compliance Theme |
Applicable Framework |
Covered Through |
| Direct-selling compliance |
Direct Selling Rules, 2021 |
Statement of product- |
| and Amendment Rules, |
centric and sale-only |
|
| 2023 |
direct-selling framework |
|
| No pyramid scheme |
Direct Selling Rules; |
Express prohibition of |
| Prize Chits Act |
pyramid and money |
|
| circulation structures |
| No recruitment income |
Direct Selling Rules; |
Declaration that income |
| Consumer Protection Act |
does not arise from |
|
| joining, registration, |
| recruitment, or mere |
| network position |
| Consumer protection |
Consumer Protection |
No unfair trade |
| Act, 2019 |
practices, transparent |
|
| disclosures, and |
| grievance mechanism |
| State compliance |
Direct Selling Rules, Rule |
State / UT monitoring |
| acknowledgement |
11 framework |
and compliance |
| acknowledgement where |
| applicable |
| National consumer |
Consumer Protection |
Consumer rights and |
| remedies |
Act; government |
external remedies |
| grievance mechanisms |
preserved |
|
3.3 Policy #3 — Promoter / Referrer Code of Conduct
| Compliance Theme |
Applicable Framework |
Covered Through |
| Prior written / electronic |
Direct Selling Rules |
Promoter / Referrer |
| contract |
participation only |
|
| through written or |
| electronic terms |
| Identity disclosure |
Direct Selling Rules |
Promoter / Referrer must |
| disclose identity and |
| independent status |
| Accurate product |
Direct Selling Rules; |
Only official, accurate, |
| information |
Consumer Protection Act |
complete and non- |
| misleading information |
| may be shared |
| No unauthorised |
Direct Selling Rules |
Unapproved materials, |
| literature |
claims, brochures, |
|
| scripts, videos and charts |
| prohibited |
| Data protection |
DPDP Act; Direct Selling |
Personal data handling |
| Rules |
and misuse restrictions |
|
| No coercion or |
Consumer Protection |
Pressure tactics, |
| harassment |
Act; Direct Selling Rules |
harassment, forced |
| purchase and mis-selling |
| prohibited |
| No entry fee or |
Direct Selling Rules |
No joining, entry, |
| subscription fee |
registration, subscription |
|
| or recruitment fee |
| Cooling-off and return / |
Direct Selling Rules; |
Promoters / Referrers |
| buy-back awareness |
Policy #6 |
must not misstate |
| consumer or participant |
| rights |
| Online conduct |
IT Act; Consumer |
Social media, WhatsApp, |
| Protection Act |
video, online |
|
| presentation and content |
| restrictions |
3.4 Policy #4 — Compensation Structure & Commission Disclosure
| Compliance Theme |
Applicable Framework |
Covered Through |
| Sale-only compensation |
Direct Selling Rules; |
Commission arises only |
| Amendment Rules, 2023 |
from eligible completed |
|
| product / service sales |
| No recruitment income |
Direct Selling Rules; |
No income for joining, |
| Prize Chits Act |
recruitment, network |
|
| placement, rank, or team |
| building |
| Rule 5(e) product / |
Direct Selling Rules, 2021 |
Commission only on |
| trademark eligibility |
eligible products where |
|
| STCNET has required |
| ownership, holding, |
| licence, authorisation, |
| trademark/service mark |
| right or lawful |
| commercial basis |
| 2% capped commission |
STCNET Compensation |
Commission capped at |
| pool |
Policy |
2% of eligible Net Sales |
| Value |
| NSV exclusions |
GST and pricing |
GST, shipping, logistics, |
| framework |
convenience charges, |
|
| refunds, cancellations |
| and excluded amounts |
| removed from |
| commission base |
| Reversal and adjustment |
Consumer protection; |
Commission reversed for |
| tax; direct selling |
returns, refunds, |
|
| safeguards |
cancellations, |
|
| chargebacks, fraud, non- |
| compliance and |
| ineligible sales |
| Tax treatment |
Income-tax Act, GST law |
TDS or other deductions |
| only where legally |
| applicable |
3.5 Policy #5 — Grievance Redressal & Consumer Complaints
| Compliance Theme |
Applicable Framework |
Covered Through |
| Grievance Redressal |
Direct Selling Rules; E- |
GRO appointment and |
| Officer |
Commerce Rules |
public contact details |
| Nodal / compliance |
Direct Selling Rules |
Escalation and |
| officer |
regulatory coordination |
|
| Complaint filing |
Direct Selling Rules; E- |
Online, email, phone, |
| mechanism |
Commerce Rules |
post and other complaint |
| modes |
| Complaint ticket / |
Direct Selling Rules |
Ticket or reference |
| tracking |
number for complaints |
|
| Acknowledgement |
Direct Selling Rules |
Acknowledgement |
| timeline |
within 48 working hours |
|
| Resolution timeline |
Direct Selling Rules |
Resolution ordinarily |
| within 30 days, subject to |
| complexity and lawful |
| delay notice |
| Consumer forum rights |
Consumer Protection Act |
External statutory |
| remedies preserved |
| Promoter commission |
Policy #4; Direct Selling |
Dashboard-first |
| grievances |
framework |
verification and official |
| grievance filing process |
3.6 Policy #6 — Returns, Refunds & Cancellation
| Compliance Theme |
Applicable Framework |
Covered Through |
| Return, refund and |
E-Commerce Rules; |
Public return, refund, |
| exchange disclosure |
Direct Selling Rules |
exchange and |
| cancellation framework |
| Cancellation rights |
Consumer Protection |
Cancellation before |
| framework |
dispatch, after dispatch, |
|
| and delayed-delivery |
| scenarios |
| Category-specific return |
Product regulatory |
Food, FMCG, cosmetics, |
| windows |
framework |
electronics, personal |
| care, perishables and |
| Compliance Theme |
Applicable Framework |
Covered Through |
| services |
| Defective / damaged / |
Consumer Protection |
Remedies for wrong, |
| expired / spurious goods |
Act; Direct Selling Rules |
defective, expired, |
| damaged, missing or |
| spurious goods |
| Refund timelines |
Payment framework; |
Indicative payment- |
| consumer protection |
mode-wise refund |
|
| timelines |
| Cooling-off distinction |
Direct Selling Rules |
Promoter / Referrer |
| participation cooling-off |
| distinguished from |
| ordinary product returns |
| Commission reversal |
Policy #4 |
Return / refund / |
| cancellation linked to |
| commission reversal or |
| adjustment |
3.7 Policy #7 — Pricing, Payments & Charges
| Compliance Theme |
Applicable Framework |
Covered Through |
| Total price disclosure |
E-Commerce Rules; |
Total price shown with |
| Direct Selling Rules |
applicable break-up |
|
| Payment methods and |
E-Commerce Rules; |
UPI, cards, wallets, COD, |
| security |
Direct Selling Rules; |
payment gateway, |
| payment framework |
security and authorised |
|
| channels |
| No hidden charges |
Consumer Protection Act |
Compulsory charges |
| disclosed before |
| payment |
| GST invoicing |
GST law |
Tax invoice, GST rate, |
| invoice fields, credit |
| notes and e-invoicing |
| where applicable |
| MRP disclosure |
Legal Metrology |
MRP and selling price |
| framework |
disclosure for packaged |
|
| Compliance Theme |
Applicable Framework |
Covered Through |
| commodities |
| COD risk controls |
Fraud prevention and |
COD restrictions, |
| consumer protection |
verification, RTO abuse |
|
| controls and commission |
| manipulation controls |
| Pricing errors |
Contract and consumer |
Manifest pricing error |
| law principles |
correction and consumer |
|
| refund safeguards |
| Vendor / supplier tax |
Income-tax Act, |
Conditional statutory |
| deductions |
including applicable e- |
deductions where legally |
| commerce / platform |
required |
|
| provisions |
| Promoter / Referrer |
Income-tax Act, |
TDS only where legally |
| commission TDS |
including commission / |
applicable based on |
| brokerage or other |
payment nature, |
|
| applicable provisions |
threshold, category and |
|
| tax advice |
| Payment data protection |
DPDP Act; IT Act |
Payment data, fraud |
| controls and privacy |
| linkage |
3.8 Policy #8 — Shipping, Delivery & Fulfilment
| Compliance Theme |
Applicable Framework |
Covered Through |
| Estimated delivery |
E-Commerce Rules; |
Estimated delivery date / |
| disclosure |
Direct Selling Rules |
delivery range |
| Dispatch and tracking |
Consumer transparency |
Tracking, split dispatch, |
| framework |
order status and support |
|
| updates |
| Undue delay notice |
Direct Selling Rules |
Consumer notification |
| and delay handling |
| Cancellation on delay |
Consumer protection |
Cancellation / return / |
| and Policy #6 |
refund route for delay |
|
| scenarios |
| Failed delivery / RTO |
Contract, logistics and |
Attempt, RTO, address |
| Compliance Theme |
Applicable Framework |
Covered Through |
| consumer framework |
failure, refusal, non- |
|
| serviceability and refund |
| treatment |
| Risk of loss |
Contract and sale-of- |
Risk transfer, delivery |
| goods principles |
confirmation and |
|
| concealed-damage |
| preservation |
| Reverse logistics |
Policy #6 |
Return pickup, self-ship |
| and reverse logistics |
| responsibility |
3.9 Policy #9 — Privacy Policy
| Compliance Theme |
Applicable Framework |
Covered Through |
| Data Fiduciary status |
DPDP Act, 2023 |
STCNET as Data |
| Fiduciary for applicable |
| personal data processing |
| Notice and consent |
DPDP Act, 2023 |
Privacy notice, purposes, |
| consent and withdrawal |
| Data Principal rights |
DPDP Act, 2023 |
Access, correction, |
| completion, updating, |
| erasure, grievance and |
| nomination rights |
| Grievance redressal |
DPDP Act, 2023 |
Privacy grievance |
| channel and escalation |
| Breach response |
DPDP Act, 2023 |
Data breach handling |
| and notification where |
| required |
| Cross-border transfer |
DPDP Act, 2023 |
Transfer subject to |
| applicable law, |
| government restrictions |
| and safeguards |
| Security safeguards |
DPDP Act; IT Act; IT |
Access controls, |
| Rules |
encryption, audit logs, |
|
| incident response and |
| Compliance Theme |
Applicable Framework |
Covered Through |
| security measures |
| Children’s data |
DPDP Act, 2023 |
Child-data safeguards |
| and parental / guardian |
| consent where |
| applicable |
| Data retention |
Tax, legal, audit and |
Retention based on |
| DPDP principles |
purpose, law, audit, |
|
| grievance and |
| compliance |
| requirements |
3.10 Policy #10 — Terms & Conditions
| Compliance Theme |
Applicable Framework |
Covered Through |
| Contract formation |
Indian Contract Act; IT |
Website terms, click- |
| Act |
wrap / electronic |
|
| acceptance and account |
| registration |
| Eligibility |
Indian Contract Act |
Competency to contract, |
| minors and guardian |
| responsibility |
| Orders and acceptance |
Contract and consumer |
Order as offer, |
| law |
acceptance, availability |
|
| and cancellation |
| User conduct |
IT Act; Consumer |
Fraud, misuse, hacking, |
| Protection Act |
scraping, misleading |
|
| content and prohibited |
| activities |
| Intellectual property |
IP laws and contract |
STCNET content, |
| principles |
trademarks and third- |
|
| party brands |
| Liability limitations |
Contract law; consumer |
Lawful limitations while |
| law |
preserving mandatory |
|
| consumer rights |
| Dispute resolution |
Consumer Protection |
Consumer forums |
| Act; Arbitration and |
preserved; arbitration |
|
| Compliance Theme |
Applicable Framework |
Covered Through |
| Conciliation Act |
only for non-consumer |
|
| disputes where |
| applicable |
| Electronic records |
IT Act |
Invoices, confirmations, |
| logs, consent records and |
| communications |
3.11 Policy #11 — Product / Service Regulatory Disclosures
| Compliance Theme |
Applicable Framework |
Covered Through |
| Product compliance |
Product laws; consumer |
Product Compliance |
| verification |
laws |
Verification Process |
| Rule 5(e) commission |
Direct Selling Rules |
Product Authorisation & |
| eligibility |
Commission Eligibility |
|
| Register |
| Food products |
FSSAI framework |
FSSAI licence / |
| registration, food |
| labelling, storage and |
| expiry controls |
| Packaged commodities |
Legal Metrology |
MRP, quantity, |
| framework |
manufacturer / packer / |
|
| importer and country-of- |
| origin disclosures |
| Cosmetics and personal |
Drugs and Cosmetics Act; |
Labelling, claims, |
| care |
Cosmetics Rules |
manufacturer / importer |
| compliance |
| Medical devices / drugs |
Drugs and Cosmetics Act; |
Restricted listing and |
| Medical Devices Rules |
enhanced compliance |
|
| gate |
| Electronics / IT goods |
BIS Act; CRS framework |
BIS / CRS for notified |
| products |
| Restricted products |
Category-specific laws |
Enhanced review before |
| listing |
| Vendor compliance |
Product law; consumer |
Mandatory vendor |
| law |
documents, lawful |
|
| Compliance Theme |
Applicable Framework |
Covered Through |
| sourcing, brand / |
| trademark records |
| Product recall / |
Consumer protection; |
Recall, delisting, |
| withdrawal |
product safety |
withdrawal and |
| consumer |
| communication |
| Service disclosures |
Consumer Protection |
Service scope, pricing, |
| framework |
grievance, re- |
|
| performance and refund |
| linkage |
3.12 Policy #12 — Cookie & Tracking Consent Policy
| Compliance Theme |
Applicable Framework |
Covered Through |
| Cookie notice |
DPDP Act principles; |
Cookie banner / cookie |
| consumer transparency |
notice |
|
| Non-essential cookie |
DPDP Act where digital |
Consent before non- |
| consent |
personal data is |
essential cookies where |
| processed |
required |
|
| Withdrawal of consent |
DPDP Act |
Cookie Preference Tool |
| and withdrawal process |
| Consent records |
DPDP Act; audit |
Consent logs and |
| framework |
retention |
|
| Third-party cookies |
Privacy and vendor |
Disclosure of analytics, |
| controls |
payment, security, |
|
| support and advertising |
| tools where enabled |
| Children’s privacy |
DPDP Act |
No targeted advertising / |
| profiling of children in |
| violation of law |
| Tracking safeguards |
Privacy and security |
Fingerprinting / session |
| framework |
replay restrictions and |
|
| security identifiers |
| controls |
3.13 Policy #13 — No Income Guarantee Disclaimer
| Compliance Theme |
Applicable Framework |
Covered Through |
| No income guarantee |
Consumer Protection |
No guaranteed income, |
| Act; Direct Selling Rules |
salary, employment, |
|
| passive income or |
| assured return |
| No recruitment income |
Direct Selling Rules; |
No income for joining, |
| Prize Chits Act |
recruitment, team |
|
| building or network |
| position |
| Sale-only earnings |
Direct Selling Rules; |
Commission only from |
| Policy #4 |
eligible completed sales |
|
| No misleading income |
Consumer Protection |
Prohibited income, |
| claims |
Act; advertising |
lifestyle, rank, |
| principles |
dashboard and |
|
| screenshot claims |
| Promoter obligation |
Policy #3; Policy #13 |
Promoters / Referrers |
| must use official |
| disclosures only |
| Enforcement |
Direct selling compliance |
Warning, takedown, |
| framework |
retraining, suspension, |
|
| reversal, termination |
| and legal action where |
| appropriate |
| Evidence and audit |
Compliance governance |
Acknowledgements, |
| complaints, screenshots, |
| enforcement and |
| training records |
4. DIRECT SELLING SAFEGUARDS DECLARATION
STCNET declares the following safeguards as part of its direct-selling and referral-
commerce compliance framework:
| Safeguard |
Position |
Main Policy Reference |
| No joining fee |
Implemented |
Policy #2, #3, #4, #13 |
| Safeguard |
Position |
Main Policy Reference |
| No entry fee |
Implemented |
Policy #2, #3, #4, #13 |
| No subscription fee for |
Implemented |
Policy #3, #4, #13 |
income eligibility
| No recruitment-linked |
Implemented |
Policy #2, #3, #4, #13 |
income
| No pyramid scheme |
Implemented |
Policy #2, #4, #13 |
| No money circulation |
Implemented |
Policy #2, #4, #13 |
scheme
| Product sale first |
Implemented |
Policy #2, #4, #13 |
| Commission only on |
Implemented |
Policy #4 |
eligible completed sales
| Commission cap |
Implemented |
Policy #4 |
disclosed
| Returns / refunds |
Implemented |
Policy #4, #6, #7 |
reverse commission
| Product authorisation |
Implemented |
Policy #4, #11 |
for commission
eligibility
| No income guarantee |
Implemented |
Policy #13 |
| Promoter Code of |
Implemented |
Policy #3 |
Conduct
| Grievance mechanism |
Implemented |
Policy #5 |
| Nodal / compliance |
Implemented |
Policy #1, #5 |
contact
| Product regulatory |
Implemented |
Policy #11 |
disclosure
| Privacy and data |
Implemented |
Policy #9, #12 |
protection
5. STATE / UT DIRECT SELLING COMPLIANCE FRAMEWORK
5.1 State Monitoring
Under the Direct Selling Rules framework, State Governments / Union Territories
may establish mechanisms to monitor or supervise direct-selling activities and
may require filings, undertakings, enrolment, registration, information
submission, or compliance communication.
STCNET acknowledges that state-level requirements may vary and may change
from time to time.
5.2 STCNET State Compliance Approach
STCNET shall adopt a state-aware compliance approach, including:
- monitoring applicable State / UT notifications;
- maintaining an internal State Compliance Register;
- preserving readiness for filing, undertaking, enrolment, or registration
where required;
- responding to notices, directions, or requests from competent authorities;
- updating policies and internal records where state-level compliance
requirements become applicable;
- obtaining professional advice where required.
5.3 Public Disclosure Limitation
This Index does not list every State / UT notice, guideline, filing, undertaking, or
operational record.
State-specific registrations, undertakings, notices, replies, acknowledgements, or
regulator communications may be maintained internally and produced to
competent authorities where required.
6. GRIEVANCE REDRESSAL COMPLIANCE
STCNET’s grievance framework is mapped through Policy #5 and related policies.
| Requirement |
Compliance Position |
Main Reference |
| Grievance Redressal |
Provided / to be filled |
Policy #5 |
| Officer |
with appointed details |
|
| Nodal / Compliance |
Provided / to be filled |
Policy #1, #5 |
| Officer |
with appointed details |
|
| Complaint modes |
Online, email, phone, |
Policy #5 |
| post and other modes |
| where available |
| Ticket / reference |
Complaint tracking |
Policy #5 |
| number |
mechanism |
|
| Acknowledgement |
Within 48 working hours |
Policy #5 |
| for consumer complaints |
| Resolution |
Ordinarily within 30 |
Policy #5 |
| days, subject to lawful |
| delay notice |
| Escalation |
Internal escalation and |
Policy #5 |
| external statutory |
| remedies |
| Privacy grievance |
Separate privacy |
Policy #9 |
| contact / grievance route |
| Cookie grievance |
Linked to privacy and |
Policy #12 |
| grievance mechanism |
| Promoter grievance |
Dashboard-first |
Policy #5, #4 |
| verification and |
| complaint filing |
7. PRODUCT AND COMMISSION ELIGIBILITY CONTROL
7.1 Product Compliance Gate
STCNET shall maintain product compliance controls before listing regulated or
restricted products.
Such controls may include:
- vendor document collection;
- lawful sourcing review;
- licence / registration checks;
- label review;
- Legal Metrology review;
- FSSAI review;
- BIS / CRS review;
- cosmetics / medical devices review;
- warranty and return feasibility review;
- product risk classification;
- recall and delisting readiness.
7.2 Commission Eligibility Gate
A product being lawfully sold on STCNET does not automatically mean that
Promoter / Referrer commission is payable on that product.
Commission eligibility is subject to:
- eligible completed sale;
- product eligibility;
- STCNET’s ownership / holding / licence / authorisation / trademark / service
mark / brand / commercial right where required;
- Product Authorisation & Commission Eligibility Register approval;
- compensation policy compliance;
- return / refund / cancellation / chargeback review;
- KYC, tax and compliance conditions;
- no fraud, no manipulation and no policy breach.
8. RECORD RETENTION AND AUDIT FRAMEWORK
8.1 Record Retention Principle
STCNET shall maintain records for the period required under applicable law, tax
law, GST law, accounting rules, direct-selling compliance, consumer protection
requirements, product compliance needs, privacy obligations, audit needs,
dispute-resolution needs, litigation requirements, or Company policy.
Where commercially and legally appropriate, STCNET may retain relevant
compliance records for up to 8 years, or longer where required by law, legal
proceedings, regulatory inquiry, tax audit, fraud investigation, product liability,
or unresolved dispute.
8.2 Indicative Record Categories
| Record Type |
Main Policy Reference |
| Corporate identity records |
Policy #1 |
| Direct-selling compliance records |
Policy #2, #3, #4 |
| Promoter / Referrer KYC and |
Policy #3, #4, #9, #13 |
| acknowledgements |
| Commission, wallet, payout and |
Policy #4, #7 |
| reversal records |
| Grievance records |
Policy #5 |
| Return, refund, cancellation and |
Policy #6, #7 |
| chargeback records |
| Payment, invoice, GST and tax records |
Policy #7 |
| Shipping, delivery, RTO and fulfilment |
Policy #8 |
| records |
| Privacy consent, request, grievance |
Policy #9 |
| and breach records |
| Terms acceptance and account records |
Policy #10 |
| Product compliance, vendor and |
Policy #11 |
| regulatory records |
| Cookie consent records |
Policy #12 |
| Income-claim complaint and |
Policy #13 |
| enforcement records |
| Compliance mapping and policy |
Policy #14 |
| version records |
9. INTERNAL COMPLIANCE REGISTERS
STCNET may maintain internal registers and evidence files, including:
| Register / Record |
Purpose |
| Policy Version Register |
Tracks policy versions, effective dates, |
| Register / Record |
Purpose |
| updates and publication status |
| Direct Seller / Promoter Register |
Tracks Promoter / Referrer identity, |
| KYC, status and compliance |
| Product Compliance Register |
Tracks product-level licences, |
| declarations, vendor records and |
| category compliance |
| Product Authorisation & Commission |
Tracks whether products are eligible |
| Eligibility Register |
for commission and the legal basis |
| Vendor / Supplier Compliance Register |
Tracks vendor documents, licences, |
| lawful sourcing and onboarding status |
| Grievance Register |
Tracks consumer, privacy, promoter |
| and service complaints |
| Refund / Return / Chargeback Register |
Tracks returns, refunds, disputes and |
| reversals |
| Privacy Request Register |
Tracks Data Principal requests and |
| privacy grievances |
| Cookie Consent Register |
Tracks cookie choices and consent |
| history |
| Income Claim Enforcement Register |
Tracks income-claim complaints, |
| takedowns, retraining and |
| enforcement |
| State Compliance Register |
Tracks State / UT direct-selling |
| requirements and actions |
| Regulatory Communication Register |
Tracks notices, replies, inspections and |
| regulatory communications |
These registers may be internal and need not be publicly displayed unless
required by law, regulator direction, court order, or Company policy.
10. VERSION CONTROL AND GOVERNANCE
10.1 Document Control
| Policy |
Version |
Last Updated |
Public Status |
| Policy #1: Legal |
1.0 |
30/06/2026 |
Published / |
| Policy |
Version |
Last Updated |
Public Status |
| Entity & |
Active |
|
|
Statutory
Disclosures
| Policy #2: |
1.0 |
30/06/2026 |
Published / |
| Consumer |
Active |
|
|
Protection
(Direct Selling)
Compliance
Statement
| Policy #3: |
1.0 |
30/06/2026 |
Published / |
| Promoter / |
Active |
|
|
Referrer Code of
Conduct
| Policy #4: |
1.0 |
30/06/2026 |
Published / |
| Compensation |
Active |
|
|
Structure &
Commission
Disclosure
| Policy #5: |
1.0 |
30/06/2026 |
Published / |
| Grievance |
Active |
|
|
Redressal &
Consumer
Complaints
| Policy #6: |
1.0 |
30/06/2026 |
Published / |
| Returns, |
Active |
|
|
Refunds &
Cancellation
| Policy #7: |
1.0 |
30/06/2026 |
Published / |
| Pricing, |
Active |
|
|
Payments &
Charges
| Policy #8: |
1.0 |
30/06/2026 |
Published / |
| Shipping, |
Active |
|
|
Delivery &
Fulfilment
| Policy #9: |
1.0 |
30/06/2026 |
Published / |
| Policy |
Version |
Last Updated |
Public Status |
| Privacy Policy |
Active |
|
|
| Policy #10: |
1.0 |
30/06/2026 |
Published / |
| Terms & |
Active |
|
|
| Conditions |
| Policy #11: |
1.0 |
30/06/2026 |
Published / |
| Product / Service |
Active |
|
|
| Regulatory |
| Disclosures |
| Policy #12: |
1.0 |
30/06/2026 |
Published / |
| Cookie & |
Active |
|
|
| Tracking |
| Consent Policy |
| Policy #13: No |
1.0 |
30/06/2026 |
Published / |
| Income |
Active |
|
|
| Guarantee |
| Disclaimer |
| Policy #14: |
1.0 |
30/06/2026 |
Published / |
| Compliance |
Active |
|
|
| Index & |
| Statutory |
| Mapping |
The terms “Published / Active” indicate public availability on the STCNET website.
They do not mean that the policy cannot be amended, updated, corrected,
replaced, or supplemented.
10.2 Governance Process
| Activity |
Indicative Frequency |
Responsible Function |
| Policy review |
Periodic / at least |
Compliance Owner / |
| annually, or earlier if |
Legal |
|
| required |
| Regulatory change |
Ongoing |
Compliance Owner / |
| assessment |
Nodal / Legal |
|
| Grievance trend review |
Periodic |
Grievance Officer / |
| Activity |
Indicative Frequency |
Responsible Function |
| Compliance |
| Product compliance |
Risk-based / periodic |
Product Compliance |
| review |
Owner |
|
| Vendor compliance |
Risk-based / periodic |
Procurement / |
| review |
Compliance |
|
| Privacy and cookie |
Periodic / event-based |
Privacy Contact / |
| review |
Compliance |
|
| State compliance review |
Ongoing / event-based |
Compliance Owner |
| Website policy |
On approval / update |
Technical Team |
| publication |
| Audit readiness check |
Periodic |
Compliance Owner |
| Board / management |
As required |
Management / |
| reporting |
Compliance |
|
11. PUBLIC STATUTORY SAFEGUARD SUMMARY
STCNET’s public policy stack is designed to reflect the following safeguards:
| Safeguard |
Main Policy Location |
| Product-first business model |
Policy #2, #4, #13 |
| No joining fee |
Policy #2, #3, #4, #13 |
| No recruitment income |
Policy #2, #3, #4, #13 |
| No pyramid / money circulation |
Policy #2, #4, #13 |
| scheme |
| Sale-only commission |
Policy #4, #13 |
| Commission cap |
Policy #4 |
| No income guarantee |
Policy #13 |
| Promoter conduct control |
Policy #3 |
| Consumer grievance mechanism |
Policy #5 |
| Return and refund framework |
Policy #6 |
| Transparent pricing and payment |
Policy #7 |
| Delivery and fulfilment disclosure |
Policy #8 |
| Privacy and data protection |
Policy #9 |
| Safeguard |
Main Policy Location |
| Cookie consent |
Policy #12 |
| Product regulatory compliance |
Policy #11 |
| Trademark / brand authorisation for |
Policy #4, #11 |
| commission eligibility |
| State compliance awareness |
Policy #2, #14 |
| Records and audit readiness |
Policy #5, #7, #9, #11, #13, #14 |
12. LIMITATION AND INTERPRETATION
This Compliance Index is published for transparency and reference purposes.
This Index does not:
- certify legal compliance by itself;
- replace legal, tax, accounting, technical, regulatory, or professional advice;
- create rights beyond the relevant policy text and applicable law;
- amount to government approval, regulator approval, licence approval, tax
approval, or statutory certification;
- require STCNET to publicly disclose confidential internal records, vendor
documents, legal opinions, tax filings, contracts, system logs, or audit files
unless required by law.
If there is any inconsistency between this Index and a specific STCNET policy, the
specific policy shall prevail for that subject matter.
If there is any inconsistency between STCNET’s policies and applicable
mandatory law, applicable law shall prevail.
13. POLICY UPDATES
STCNET may amend, revise, update, replace, reorganise, or supplement this
Index from time to time to reflect changes in:
- applicable law;
- regulatory guidance;
- website policies;
- business operations;
- direct-selling framework;
- product categories;
- privacy and data practices;
- payment systems;
- grievance mechanism;
- state compliance requirements;
- internal compliance controls;
- audit or governance processes.
The latest version published on the STCNET website shall prevail prospectively.
End of Policy #14 – Compliance Index & Statutory Mapping