> COMPLIANCE INDEX & STATUTORY MAPPING

Version: 1.0

Last Updated: 30/06/2026

Effective Date: 30/06/2026

Status: Public Disclosure | Reference Document

1. PURPOSE & SCOPE

1.1 Purpose

This Compliance Index & Statutory Mapping is a public reference document that
explains how STCNET Private Limited maps its website policies to the principal
Indian laws, rules, regulations, and compliance principles relevant to its e-
commerce, direct-selling, referral-commerce, product-sale, service-facilitation,
consumer protection, data protection, payment, taxation, and product-regulatory
framework.

This Index is designed to:

  • provide a consolidated public overview of STCNET’s compliance
    framework;
  • help consumers, Promoters / Referrers, regulators, auditors, and
    stakeholders understand where key disclosures are addressed;
  • map STCNET’s public policies to major applicable legal and regulatory
    themes;
  • support transparency in STCNET’s product-first and sale-only business
    model;
  • identify the main policy pages that should be read for consumer rights,
    grievance redressal, compensation disclosure, privacy, pricing, delivery,
    returns, and product regulatory compliance;
  • support internal compliance review, audit readiness, and regulatory
    response.

This Index is a reference document. It does not replace the full text of any
policy, statute, rule, regulation, licence, contract, regulator direction, professional
advice, or applicable law.

1.2 Legal Basis

This Index is framed with reference to applicable Indian laws, rules, and
regulatory frameworks, including:

Law / Rule Relevance
Consumer Protection Act, 2019 Consumer rights, unfair trade
practices, misleading advertisements,
product liability, and consumer
remedies
Consumer Protection (Direct Selling) Direct selling entity obligations, direct
Rules, 2021 seller conduct, grievance redressal,
product compliance, record
maintenance, and anti-pyramid
safeguards
Consumer Protection (Direct Selling) Network-of-sellers framework and
Amendment Rules, 2023 sale-based consideration
Consumer Protection (E-Commerce) E-commerce disclosures, grievance
Rules, 2020 officer, pricing, payment, refund,
cancellation, delivery, and consumer
transparency
Digital Personal Data Protection Act, Digital personal data processing,
2023 notice, consent, Data Principal rights,
security safeguards, breach response,
grievance mechanism, and transfer
controls
Information Technology Act, 2000 Electronic records, online platform
conduct, digital contracts,
cybersecurity, and electronic
communications
Information Technology Rules relating Security practices for certain
to reasonable security practices personal/sensitive information, to the
extent applicable
Law / Rule Relevance
Prize Chits and Money Circulation Prohibition of money circulation
Schemes (Banning) Act, 1978 schemes and quick-money
arrangements
Indian Contract Act, 1872 Contract formation, lawful object,
consent, terms, and electronic
acceptance framework
Companies Act, 2013 Corporate identity, registered office,
statutory records, and governance
disclosures
Central Goods and Services Tax Act, GST registration, invoicing, tax
2017 and applicable GST law invoice, credit notes, debit notes, and
tax records
Income-tax Act, 1961 PAN, TAN, TDS, tax reporting, tax
records, and statutory deductions
where applicable
Payment and Settlement Systems Act, Payment systems, payment service
2007 and applicable RBI framework providers, chargebacks, refunds, and
payment risk controls
Legal Metrology Act, 2009 and MRP, quantity, manufacturer / packer /
Packaged Commodities Rules, 2011 importer declarations, country of
origin for imported products, and
packaged commodity disclosures
Food Safety and Standards Act, 2006 Food business licensing / registration,
and FSSAI regulations food labelling, storage, hygiene, and
sale of food products
Drugs and Cosmetics Act, 1940, Cosmetics, drugs, notified medical
Cosmetics Rules, 2020 and Medical devices, labelling, licensing,
Devices Rules, 2017 registration, and sale restrictions
where applicable
Bureau of Indian Standards Act, 2016 Mandatory certification / registration
and applicable BIS / CRS orders for notified products
Drugs and Magic Remedies Prohibition of misleading therapeutic,
(Objectionable Advertisements) Act, curative, or magical health-related
1954 claims
E-Waste, Plastic Waste and other Environmental and EPR obligations
Law / Rule Relevance
environmental rules where applicable
Applicable State / UT direct-selling State-level monitoring, registration,
mechanisms undertaking, or compliance
requirements where notified and
applicable
Industry codes such as IDSA / WFDSA Voluntary ethical reference standards
principles where adopted or relevant

1.3 Applicability

This Index applies to:

  • all public policies published on the official STCNET website;
  • consumer-facing compliance disclosures;
  • Promoter / Referrer compliance disclosures;
  • e-commerce, direct-selling, referral-commerce, product-sale, service-
    facilitation, grievance, privacy, pricing, delivery, return, and refund
    disclosures;
  • internal compliance registers and evidence files, to the extent relevant for
    governance, audit, or regulatory review.

This Index does not mean that all internal documents, licences, contracts,
evidence files, vendor records, audit files, tax records, board records, or legal
opinions are publicly disclosed.

STCNET may maintain internal compliance evidence separately, including
licences, certificates, KYC records, vendor documents, product authorisation
records, commission eligibility records, grievance logs, tax records, audit records,
and regulatory correspondence.

1.4 Interpretation

This Index must be read subject to the following principles:

1. The full text of the relevant policy prevails over this Index for that policy

subject matter.

2. Applicable law prevails over STCNET’s policies where law is mandatory.

3. This Index is not a legal opinion, tax opinion, licence certificate,

government approval, regulator approval, or guarantee of compliance.

4. Law, rules, notifications, regulator expectations, and business operations

may change.

5. Section references are indicative and may be updated if policies are

amended.

6. STCNET may revise this Index to reflect changes in law, regulatory

guidance, business operations, or internal compliance design.

2. PUBLIC POLICY FRAMEWORK

STCNET’s public compliance framework is organised into the following policies:

Policy No. Policy Name Core Purpose
1 Legal Entity & Statutory Company identity,
Disclosures registered details, official
contacts, statutory
declarations, and legal
disclosure framework
2 Consumer Protection Direct-selling
(Direct Selling) compliance, product-sale
Compliance Statement model, anti-pyramid
declaration, and
consumer protection
safeguards
3 Promoter / Referrer Code Rules for Promoter /
of Conduct Referrer conduct,
consumer interaction,
prohibited practices, and
enforcement
4 Compensation Structure Sale-only commission
& Commission Disclosure model, 2% capped
commission framework,
eligibility, reversals, and
no recruitment income
5 Grievance Redressal & Complaint filing,
Consumer Complaints ticketing, 48 working-
Policy No. Policy Name Core Purpose
hour acknowledgement,
30-day resolution
framework, and
escalation
6 Returns, Refunds & Cancellation, return,
Cancellation refund, replacement,
exchange, cooling-off,
and commission reversal
linkage
7 Pricing, Payments & Price display, total price,
Charges payment methods, GST
invoicing, TDS, COD
controls, chargebacks,
and refund verification
8 Shipping, Delivery & Delivery timelines,
Fulfilment dispatch, tracking, failed
delivery, RTO, risk of
loss, and reverse logistics
9 Privacy Policy Personal data
processing, notice,
consent, rights, breach
response, retention,
sharing, and privacy
grievance
10 Terms & Conditions Website use, account
rules, orders, payments,
user conduct, IP, liability,
disputes, and legal
framework
11 Product / Service Product compliance,
Regulatory Disclosures FSSAI, Legal Metrology,
BIS, cosmetics, medical
devices, restricted
products, and service
disclosures
12 Cookie & Tracking Cookie notice, consent,
Policy No. Policy Name Core Purpose
Consent Policy tracking technologies,
analytics, advertising
cookies, withdrawal, and
cookie data rights
13 No Income Guarantee No guaranteed income,
Disclaimer no passive income, no
recruitment income, no
income claims, and sale-
only compensation
disclaimer
14 Compliance Index & Master public reference
Statutory Mapping mapping policies to
major statutory and
compliance themes

3. POLICY-TO-STATUTORY MAPPING

3.1 Policy #1 — Legal Entity & Statutory Disclosures

Compliance Theme Applicable Framework Covered Through
Legal name and Companies Act, 2013; E- Company name, CIN,
corporate identity Commerce Rules; Direct registered office, GSTIN,
Selling Rules official website and
official contact details
Registered office and Companies Act, 2013; Registered address,
official contact Consumer Protection customer care contact,
framework grievance contact,
nodal / compliance
contact
Direct-selling entity Direct Selling Rules, 2021 Public disclosure of
disclosure direct-selling model and
compliance
commitments
No pyramid / no money Direct Selling Rules; Declaration that STCNET
circulation Prize Chits Act is product-sale driven
and not a pyramid or
Compliance Theme Applicable Framework Covered Through
money circulation
scheme
Official communication Consumer Protection Official emails, website,
channels framework; IT Act support, grievance and
privacy channels
Privacy contact linkage DPDP Act, 2023 Privacy contact and
policy reference

3.2 Policy #2 — Consumer Protection (Direct Selling) Compliance

Statement

Compliance Theme Applicable Framework Covered Through
Direct-selling compliance Direct Selling Rules, 2021 Statement of product-
and Amendment Rules, centric and sale-only
2023 direct-selling framework
No pyramid scheme Direct Selling Rules; Express prohibition of
Prize Chits Act pyramid and money
circulation structures
No recruitment income Direct Selling Rules; Declaration that income
Consumer Protection Act does not arise from
joining, registration,
recruitment, or mere
network position
Consumer protection Consumer Protection No unfair trade
Act, 2019 practices, transparent
disclosures, and
grievance mechanism
State compliance Direct Selling Rules, Rule State / UT monitoring
acknowledgement 11 framework and compliance
acknowledgement where
applicable
National consumer Consumer Protection Consumer rights and
remedies Act; government external remedies
grievance mechanisms preserved

3.3 Policy #3 — Promoter / Referrer Code of Conduct

Compliance Theme Applicable Framework Covered Through
Prior written / electronic Direct Selling Rules Promoter / Referrer
contract participation only
through written or
electronic terms
Identity disclosure Direct Selling Rules Promoter / Referrer must
disclose identity and
independent status
Accurate product Direct Selling Rules; Only official, accurate,
information Consumer Protection Act complete and non-
misleading information
may be shared
No unauthorised Direct Selling Rules Unapproved materials,
literature claims, brochures,
scripts, videos and charts
prohibited
Data protection DPDP Act; Direct Selling Personal data handling
Rules and misuse restrictions
No coercion or Consumer Protection Pressure tactics,
harassment Act; Direct Selling Rules harassment, forced
purchase and mis-selling
prohibited
No entry fee or Direct Selling Rules No joining, entry,
subscription fee registration, subscription
or recruitment fee
Cooling-off and return / Direct Selling Rules; Promoters / Referrers
buy-back awareness Policy #6 must not misstate
consumer or participant
rights
Online conduct IT Act; Consumer Social media, WhatsApp,
Protection Act video, online
presentation and content
restrictions

3.4 Policy #4 — Compensation Structure & Commission Disclosure

Compliance Theme Applicable Framework Covered Through
Sale-only compensation Direct Selling Rules; Commission arises only
Amendment Rules, 2023 from eligible completed
product / service sales
No recruitment income Direct Selling Rules; No income for joining,
Prize Chits Act recruitment, network
placement, rank, or team
building
Rule 5(e) product / Direct Selling Rules, 2021 Commission only on
trademark eligibility eligible products where
STCNET has required
ownership, holding,
licence, authorisation,
trademark/service mark
right or lawful
commercial basis
2% capped commission STCNET Compensation Commission capped at
pool Policy 2% of eligible Net Sales
Value
NSV exclusions GST and pricing GST, shipping, logistics,
framework convenience charges,
refunds, cancellations
and excluded amounts
removed from
commission base
Reversal and adjustment Consumer protection; Commission reversed for
tax; direct selling returns, refunds,
safeguards cancellations,
chargebacks, fraud, non-
compliance and
ineligible sales
Tax treatment Income-tax Act, GST law TDS or other deductions
only where legally
applicable

3.5 Policy #5 — Grievance Redressal & Consumer Complaints

Compliance Theme Applicable Framework Covered Through
Grievance Redressal Direct Selling Rules; E- GRO appointment and
Officer Commerce Rules public contact details
Nodal / compliance Direct Selling Rules Escalation and
officer regulatory coordination
Complaint filing Direct Selling Rules; E- Online, email, phone,
mechanism Commerce Rules post and other complaint
modes
Complaint ticket / Direct Selling Rules Ticket or reference
tracking number for complaints
Acknowledgement Direct Selling Rules Acknowledgement
timeline within 48 working hours
Resolution timeline Direct Selling Rules Resolution ordinarily
within 30 days, subject to
complexity and lawful
delay notice
Consumer forum rights Consumer Protection Act External statutory
remedies preserved
Promoter commission Policy #4; Direct Selling Dashboard-first
grievances framework verification and official
grievance filing process

3.6 Policy #6 — Returns, Refunds & Cancellation

Compliance Theme Applicable Framework Covered Through
Return, refund and E-Commerce Rules; Public return, refund,
exchange disclosure Direct Selling Rules exchange and
cancellation framework
Cancellation rights Consumer Protection Cancellation before
framework dispatch, after dispatch,
and delayed-delivery
scenarios
Category-specific return Product regulatory Food, FMCG, cosmetics,
windows framework electronics, personal
care, perishables and
Compliance Theme Applicable Framework Covered Through
services
Defective / damaged / Consumer Protection Remedies for wrong,
expired / spurious goods Act; Direct Selling Rules defective, expired,
damaged, missing or
spurious goods
Refund timelines Payment framework; Indicative payment-
consumer protection mode-wise refund
timelines
Cooling-off distinction Direct Selling Rules Promoter / Referrer
participation cooling-off
distinguished from
ordinary product returns
Commission reversal Policy #4 Return / refund /
cancellation linked to
commission reversal or
adjustment

3.7 Policy #7 — Pricing, Payments & Charges

Compliance Theme Applicable Framework Covered Through
Total price disclosure E-Commerce Rules; Total price shown with
Direct Selling Rules applicable break-up
Payment methods and E-Commerce Rules; UPI, cards, wallets, COD,
security Direct Selling Rules; payment gateway,
payment framework security and authorised
channels
No hidden charges Consumer Protection Act Compulsory charges
disclosed before
payment
GST invoicing GST law Tax invoice, GST rate,
invoice fields, credit
notes and e-invoicing
where applicable
MRP disclosure Legal Metrology MRP and selling price
framework disclosure for packaged
Compliance Theme Applicable Framework Covered Through
commodities
COD risk controls Fraud prevention and COD restrictions,
consumer protection verification, RTO abuse
controls and commission
manipulation controls
Pricing errors Contract and consumer Manifest pricing error
law principles correction and consumer
refund safeguards
Vendor / supplier tax Income-tax Act, Conditional statutory
deductions including applicable e- deductions where legally
commerce / platform required
provisions
Promoter / Referrer Income-tax Act, TDS only where legally
commission TDS including commission / applicable based on
brokerage or other payment nature,
applicable provisions threshold, category and
tax advice
Payment data protection DPDP Act; IT Act Payment data, fraud
controls and privacy
linkage

3.8 Policy #8 — Shipping, Delivery & Fulfilment

Compliance Theme Applicable Framework Covered Through
Estimated delivery E-Commerce Rules; Estimated delivery date /
disclosure Direct Selling Rules delivery range
Dispatch and tracking Consumer transparency Tracking, split dispatch,
framework order status and support
updates
Undue delay notice Direct Selling Rules Consumer notification
and delay handling
Cancellation on delay Consumer protection Cancellation / return /
and Policy #6 refund route for delay
scenarios
Failed delivery / RTO Contract, logistics and Attempt, RTO, address
Compliance Theme Applicable Framework Covered Through
consumer framework failure, refusal, non-
serviceability and refund
treatment
Risk of loss Contract and sale-of- Risk transfer, delivery
goods principles confirmation and
concealed-damage
preservation
Reverse logistics Policy #6 Return pickup, self-ship
and reverse logistics
responsibility

3.9 Policy #9 — Privacy Policy

Compliance Theme Applicable Framework Covered Through
Data Fiduciary status DPDP Act, 2023 STCNET as Data
Fiduciary for applicable
personal data processing
Notice and consent DPDP Act, 2023 Privacy notice, purposes,
consent and withdrawal
Data Principal rights DPDP Act, 2023 Access, correction,
completion, updating,
erasure, grievance and
nomination rights
Grievance redressal DPDP Act, 2023 Privacy grievance
channel and escalation
Breach response DPDP Act, 2023 Data breach handling
and notification where
required
Cross-border transfer DPDP Act, 2023 Transfer subject to
applicable law,
government restrictions
and safeguards
Security safeguards DPDP Act; IT Act; IT Access controls,
Rules encryption, audit logs,
incident response and
Compliance Theme Applicable Framework Covered Through
security measures
Children’s data DPDP Act, 2023 Child-data safeguards
and parental / guardian
consent where
applicable
Data retention Tax, legal, audit and Retention based on
DPDP principles purpose, law, audit,
grievance and
compliance
requirements

3.10 Policy #10 — Terms & Conditions

Compliance Theme Applicable Framework Covered Through
Contract formation Indian Contract Act; IT Website terms, click-
Act wrap / electronic
acceptance and account
registration
Eligibility Indian Contract Act Competency to contract,
minors and guardian
responsibility
Orders and acceptance Contract and consumer Order as offer,
law acceptance, availability
and cancellation
User conduct IT Act; Consumer Fraud, misuse, hacking,
Protection Act scraping, misleading
content and prohibited
activities
Intellectual property IP laws and contract STCNET content,
principles trademarks and third-
party brands
Liability limitations Contract law; consumer Lawful limitations while
law preserving mandatory
consumer rights
Dispute resolution Consumer Protection Consumer forums
Act; Arbitration and preserved; arbitration
Compliance Theme Applicable Framework Covered Through
Conciliation Act only for non-consumer
disputes where
applicable
Electronic records IT Act Invoices, confirmations,
logs, consent records and
communications

3.11 Policy #11 — Product / Service Regulatory Disclosures

Compliance Theme Applicable Framework Covered Through
Product compliance Product laws; consumer Product Compliance
verification laws Verification Process
Rule 5(e) commission Direct Selling Rules Product Authorisation &
eligibility Commission Eligibility
Register
Food products FSSAI framework FSSAI licence /
registration, food
labelling, storage and
expiry controls
Packaged commodities Legal Metrology MRP, quantity,
framework manufacturer / packer /
importer and country-of-
origin disclosures
Cosmetics and personal Drugs and Cosmetics Act; Labelling, claims,
care Cosmetics Rules manufacturer / importer
compliance
Medical devices / drugs Drugs and Cosmetics Act; Restricted listing and
Medical Devices Rules enhanced compliance
gate
Electronics / IT goods BIS Act; CRS framework BIS / CRS for notified
products
Restricted products Category-specific laws Enhanced review before
listing
Vendor compliance Product law; consumer Mandatory vendor
law documents, lawful
Compliance Theme Applicable Framework Covered Through
sourcing, brand /
trademark records
Product recall / Consumer protection; Recall, delisting,
withdrawal product safety withdrawal and
consumer
communication
Service disclosures Consumer Protection Service scope, pricing,
framework grievance, re-
performance and refund
linkage

3.12 Policy #12 — Cookie & Tracking Consent Policy

Compliance Theme Applicable Framework Covered Through
Cookie notice DPDP Act principles; Cookie banner / cookie
consumer transparency notice
Non-essential cookie DPDP Act where digital Consent before non-
consent personal data is essential cookies where
processed required
Withdrawal of consent DPDP Act Cookie Preference Tool
and withdrawal process
Consent records DPDP Act; audit Consent logs and
framework retention
Third-party cookies Privacy and vendor Disclosure of analytics,
controls payment, security,
support and advertising
tools where enabled
Children’s privacy DPDP Act No targeted advertising /
profiling of children in
violation of law
Tracking safeguards Privacy and security Fingerprinting / session
framework replay restrictions and
security identifiers
controls

3.13 Policy #13 — No Income Guarantee Disclaimer

Compliance Theme Applicable Framework Covered Through
No income guarantee Consumer Protection No guaranteed income,
Act; Direct Selling Rules salary, employment,
passive income or
assured return
No recruitment income Direct Selling Rules; No income for joining,
Prize Chits Act recruitment, team
building or network
position
Sale-only earnings Direct Selling Rules; Commission only from
Policy #4 eligible completed sales
No misleading income Consumer Protection Prohibited income,
claims Act; advertising lifestyle, rank,
principles dashboard and
screenshot claims
Promoter obligation Policy #3; Policy #13 Promoters / Referrers
must use official
disclosures only
Enforcement Direct selling compliance Warning, takedown,
framework retraining, suspension,
reversal, termination
and legal action where
appropriate
Evidence and audit Compliance governance Acknowledgements,
complaints, screenshots,
enforcement and
training records

4. DIRECT SELLING SAFEGUARDS DECLARATION

STCNET declares the following safeguards as part of its direct-selling and referral-
commerce compliance framework:

Safeguard Position Main Policy Reference
No joining fee Implemented Policy #2, #3, #4, #13
Safeguard Position Main Policy Reference
No entry fee Implemented Policy #2, #3, #4, #13
No subscription fee for Implemented Policy #3, #4, #13

income eligibility

No recruitment-linked Implemented Policy #2, #3, #4, #13

income

No pyramid scheme Implemented Policy #2, #4, #13
No money circulation Implemented Policy #2, #4, #13

scheme

Product sale first Implemented Policy #2, #4, #13
Commission only on Implemented Policy #4

eligible completed sales

Commission cap Implemented Policy #4

disclosed

Returns / refunds Implemented Policy #4, #6, #7

reverse commission

Product authorisation Implemented Policy #4, #11

for commission
eligibility

No income guarantee Implemented Policy #13
Promoter Code of Implemented Policy #3

Conduct

Grievance mechanism Implemented Policy #5
Nodal / compliance Implemented Policy #1, #5

contact

Product regulatory Implemented Policy #11

disclosure

Privacy and data Implemented Policy #9, #12

protection

5. STATE / UT DIRECT SELLING COMPLIANCE FRAMEWORK

5.1 State Monitoring

Under the Direct Selling Rules framework, State Governments / Union Territories
may establish mechanisms to monitor or supervise direct-selling activities and
may require filings, undertakings, enrolment, registration, information
submission, or compliance communication.

STCNET acknowledges that state-level requirements may vary and may change
from time to time.

5.2 STCNET State Compliance Approach

STCNET shall adopt a state-aware compliance approach, including:

  • monitoring applicable State / UT notifications;
  • maintaining an internal State Compliance Register;
  • preserving readiness for filing, undertaking, enrolment, or registration
    where required;
  • responding to notices, directions, or requests from competent authorities;
  • updating policies and internal records where state-level compliance
    requirements become applicable;
  • obtaining professional advice where required.

5.3 Public Disclosure Limitation

This Index does not list every State / UT notice, guideline, filing, undertaking, or
operational record.

State-specific registrations, undertakings, notices, replies, acknowledgements, or
regulator communications may be maintained internally and produced to
competent authorities where required.

6. GRIEVANCE REDRESSAL COMPLIANCE

STCNET’s grievance framework is mapped through Policy #5 and related policies.

Requirement Compliance Position Main Reference
Grievance Redressal Provided / to be filled Policy #5
Officer with appointed details
Nodal / Compliance Provided / to be filled Policy #1, #5
Officer with appointed details
Complaint modes Online, email, phone, Policy #5
post and other modes
where available
Ticket / reference Complaint tracking Policy #5
number mechanism
Acknowledgement Within 48 working hours Policy #5
for consumer complaints
Resolution Ordinarily within 30 Policy #5
days, subject to lawful
delay notice
Escalation Internal escalation and Policy #5
external statutory
remedies
Privacy grievance Separate privacy Policy #9
contact / grievance route
Cookie grievance Linked to privacy and Policy #12
grievance mechanism
Promoter grievance Dashboard-first Policy #5, #4
verification and
complaint filing

7. PRODUCT AND COMMISSION ELIGIBILITY CONTROL

7.1 Product Compliance Gate

STCNET shall maintain product compliance controls before listing regulated or
restricted products.

Such controls may include:

  • vendor document collection;
  • lawful sourcing review;
  • licence / registration checks;
  • label review;
  • Legal Metrology review;
  • FSSAI review;
  • BIS / CRS review;
  • cosmetics / medical devices review;
  • warranty and return feasibility review;
  • product risk classification;
  • recall and delisting readiness.

7.2 Commission Eligibility Gate

A product being lawfully sold on STCNET does not automatically mean that
Promoter / Referrer commission is payable on that product.

Commission eligibility is subject to:

  • eligible completed sale;
  • product eligibility;
  • STCNET’s ownership / holding / licence / authorisation / trademark / service
    mark / brand / commercial right where required;
  • Product Authorisation & Commission Eligibility Register approval;
  • compensation policy compliance;
  • return / refund / cancellation / chargeback review;
  • KYC, tax and compliance conditions;
  • no fraud, no manipulation and no policy breach.

8. RECORD RETENTION AND AUDIT FRAMEWORK

8.1 Record Retention Principle

STCNET shall maintain records for the period required under applicable law, tax
law, GST law, accounting rules, direct-selling compliance, consumer protection
requirements, product compliance needs, privacy obligations, audit needs,
dispute-resolution needs, litigation requirements, or Company policy.

Where commercially and legally appropriate, STCNET may retain relevant
compliance records for up to 8 years, or longer where required by law, legal

proceedings, regulatory inquiry, tax audit, fraud investigation, product liability,
or unresolved dispute.

8.2 Indicative Record Categories

Record Type Main Policy Reference
Corporate identity records Policy #1
Direct-selling compliance records Policy #2, #3, #4
Promoter / Referrer KYC and Policy #3, #4, #9, #13
acknowledgements
Commission, wallet, payout and Policy #4, #7
reversal records
Grievance records Policy #5
Return, refund, cancellation and Policy #6, #7
chargeback records
Payment, invoice, GST and tax records Policy #7
Shipping, delivery, RTO and fulfilment Policy #8
records
Privacy consent, request, grievance Policy #9
and breach records
Terms acceptance and account records Policy #10
Product compliance, vendor and Policy #11
regulatory records
Cookie consent records Policy #12
Income-claim complaint and Policy #13
enforcement records
Compliance mapping and policy Policy #14
version records

9. INTERNAL COMPLIANCE REGISTERS

STCNET may maintain internal registers and evidence files, including:

Register / Record Purpose
Policy Version Register Tracks policy versions, effective dates,
Register / Record Purpose
updates and publication status
Direct Seller / Promoter Register Tracks Promoter / Referrer identity,
KYC, status and compliance
Product Compliance Register Tracks product-level licences,
declarations, vendor records and
category compliance
Product Authorisation & Commission Tracks whether products are eligible
Eligibility Register for commission and the legal basis
Vendor / Supplier Compliance Register Tracks vendor documents, licences,
lawful sourcing and onboarding status
Grievance Register Tracks consumer, privacy, promoter
and service complaints
Refund / Return / Chargeback Register Tracks returns, refunds, disputes and
reversals
Privacy Request Register Tracks Data Principal requests and
privacy grievances
Cookie Consent Register Tracks cookie choices and consent
history
Income Claim Enforcement Register Tracks income-claim complaints,
takedowns, retraining and
enforcement
State Compliance Register Tracks State / UT direct-selling
requirements and actions
Regulatory Communication Register Tracks notices, replies, inspections and
regulatory communications

These registers may be internal and need not be publicly displayed unless
required by law, regulator direction, court order, or Company policy.

10. VERSION CONTROL AND GOVERNANCE

10.1 Document Control

Policy Version Last Updated Public Status
Policy #1: Legal 1.0 30/06/2026 Published /
Policy Version Last Updated Public Status
Entity & Active

Statutory

Disclosures

Policy #2: 1.0 30/06/2026 Published /
Consumer Active

Protection

(Direct Selling)

Compliance

Statement

Policy #3: 1.0 30/06/2026 Published /
Promoter / Active

Referrer Code of

Conduct

Policy #4: 1.0 30/06/2026 Published /
Compensation Active

Structure &

Commission

Disclosure

Policy #5: 1.0 30/06/2026 Published /
Grievance Active

Redressal &

Consumer

Complaints

Policy #6: 1.0 30/06/2026 Published /
Returns, Active

Refunds &

Cancellation

Policy #7: 1.0 30/06/2026 Published /
Pricing, Active

Payments &

Charges

Policy #8: 1.0 30/06/2026 Published /
Shipping, Active

Delivery &

Fulfilment

Policy #9: 1.0 30/06/2026 Published /
Policy Version Last Updated Public Status
Privacy Policy Active
Policy #10: 1.0 30/06/2026 Published /
Terms & Active
Conditions
Policy #11: 1.0 30/06/2026 Published /
Product / Service Active
Regulatory
Disclosures
Policy #12: 1.0 30/06/2026 Published /
Cookie & Active
Tracking
Consent Policy
Policy #13: No 1.0 30/06/2026 Published /
Income Active
Guarantee
Disclaimer
Policy #14: 1.0 30/06/2026 Published /
Compliance Active
Index &
Statutory
Mapping

The terms “Published / Active” indicate public availability on the STCNET website.
They do not mean that the policy cannot be amended, updated, corrected,
replaced, or supplemented.

10.2 Governance Process

Activity Indicative Frequency Responsible Function
Policy review Periodic / at least Compliance Owner /
annually, or earlier if Legal
required
Regulatory change Ongoing Compliance Owner /
assessment Nodal / Legal
Grievance trend review Periodic Grievance Officer /
Activity Indicative Frequency Responsible Function
Compliance
Product compliance Risk-based / periodic Product Compliance
review Owner
Vendor compliance Risk-based / periodic Procurement /
review Compliance
Privacy and cookie Periodic / event-based Privacy Contact /
review Compliance
State compliance review Ongoing / event-based Compliance Owner
Website policy On approval / update Technical Team
publication
Audit readiness check Periodic Compliance Owner
Board / management As required Management /
reporting Compliance

11. PUBLIC STATUTORY SAFEGUARD SUMMARY

STCNET’s public policy stack is designed to reflect the following safeguards:

Safeguard Main Policy Location
Product-first business model Policy #2, #4, #13
No joining fee Policy #2, #3, #4, #13
No recruitment income Policy #2, #3, #4, #13
No pyramid / money circulation Policy #2, #4, #13
scheme
Sale-only commission Policy #4, #13
Commission cap Policy #4
No income guarantee Policy #13
Promoter conduct control Policy #3
Consumer grievance mechanism Policy #5
Return and refund framework Policy #6
Transparent pricing and payment Policy #7
Delivery and fulfilment disclosure Policy #8
Privacy and data protection Policy #9
Safeguard Main Policy Location
Cookie consent Policy #12
Product regulatory compliance Policy #11
Trademark / brand authorisation for Policy #4, #11
commission eligibility
State compliance awareness Policy #2, #14
Records and audit readiness Policy #5, #7, #9, #11, #13, #14

12. LIMITATION AND INTERPRETATION

This Compliance Index is published for transparency and reference purposes.

This Index does not:

  • certify legal compliance by itself;
  • replace legal, tax, accounting, technical, regulatory, or professional advice;
  • create rights beyond the relevant policy text and applicable law;
  • amount to government approval, regulator approval, licence approval, tax
    approval, or statutory certification;
  • require STCNET to publicly disclose confidential internal records, vendor
    documents, legal opinions, tax filings, contracts, system logs, or audit files
    unless required by law.

If there is any inconsistency between this Index and a specific STCNET policy, the
specific policy shall prevail for that subject matter.

If there is any inconsistency between STCNET’s policies and applicable
mandatory law, applicable law shall prevail.

13. POLICY UPDATES

STCNET may amend, revise, update, replace, reorganise, or supplement this
Index from time to time to reflect changes in:

  • applicable law;
  • regulatory guidance;
  • website policies;
  • business operations;
  • direct-selling framework;
  • product categories;
  • privacy and data practices;
  • payment systems;
  • grievance mechanism;
  • state compliance requirements;
  • internal compliance controls;
  • audit or governance processes.

The latest version published on the STCNET website shall prevail prospectively.

End of Policy #14 – Compliance Index & Statutory Mapping