PRICING, PAYMENTS & CHARGES

1. PURPOSE & SCOPE

1.1 Purpose

This Policy explains the pricing, payment, charges, invoicing, tax, payment
security, refund-payment, failed-payment, chargeback, recurring-payment, Cash
on Delivery, and transaction-record framework followed by STCNET Private
Limited for transactions conducted through its official website and authorised
platform.

This Policy is designed to:

• ensure clear disclosure of product and service prices;
• display the total payable amount in a single figure with applicable break-
  up;
• disclose compulsory and voluntary charges before payment;
• provide clear information on accepted payment methods;
• disclose payment security practices and payment service provider
  involvement;
• prevent hidden charges, misleading pricing, payment manipulation, or
  unfair trade practices;
• support lawful invoicing, GST compliance, refunds, chargebacks, tax
  deductions, and audit records;
• prevent misuse of Cash on Delivery, fake orders, circular transactions, and
  commission manipulation.

1.2 Legal Basis

This Policy is framed with reference to applicable Indian laws and regulatory
requirements, including:

1.3 Applicability

This Policy applies to:

• products listed and sold through STCNET’s official website or authorised
  platform;
• services booked through STCNET’s official platform, where applicable;
• payment methods enabled by STCNET at checkout;
• invoices, receipts, tax documents, payment confirmations, refund
  references, and credit notes issued by STCNET;
• consumers making purchases through STCNET;
• Promoters / Referrers only to the extent their commission, payout, TDS,
  wallet entry, refund reversal, cancellation, chargeback, or payment-related
  record is affected by a product/service sale or related transaction.

This Policy does not apply to:

• transactions conducted outside STCNET’s official platform;
• payments made to personal accounts, unofficial UPI IDs, unauthorised QR
  codes, cash collectors, unauthorised payment links, or third-party channels
  not authorised by STCNET;
• products or services purchased from unrelated third-party sellers,
  websites, marketplaces, shops, or platforms;
• claims arising from impersonation, phishing, fake payment links, or fraud
  not attributable to STCNET, except where STCNET is required to assist
  under applicable law or Company policy.

2. DEFINITIONS

For the purpose of this Policy:

3. PRICING DISPLAY

3.1 Total Price Display

STCNET shall display the total price of goods or services in a clear and
understandable manner.

Where applicable, the total price shall be displayed in a single figure along with a
break-up of compulsory and voluntary charges.

Pricing information may be displayed on:

• product pages;
• service pages;
• cart page;
• checkout page;
• payment page;
• order confirmation;
• invoice;
• refund note or credit note, where applicable.

The final amount payable by the consumer shall be disclosed before payment
confirmation.

3.2 Price Break-Up

The price break-up may include, as applicable:

No undisclosed compulsory charge shall be added after payment confirmation
without consumer consent, except where required by law or due to consumer-
requested modification.

3.3 Illustrative Price Break-Up

The following example is only illustrative:

Actual price, GST rate, delivery charges, handling charges, discounts, and total
payable amount may vary by product, location, offer, quantity, tax category,
delivery method, payment method, and order terms.

3.4 MRP and Selling Price

For packaged commodities, STCNET shall display MRP and selling price in
accordance with applicable Legal Metrology requirements.

Where the selling price is lower than MRP, STCNET may display both MRP and
selling price.

STCNET shall not charge consumers above the applicable MRP for packaged
commodities where MRP law applies.

4. PAYMENT METHODS

4.1 Accepted Payment Methods

STCNET may support one or more of the following payment methods, as
displayed at checkout:

The payment methods actually available for a transaction shall be those shown at
checkout.

STCNET may add, remove, suspend, restrict, or modify payment methods based
on operational, regulatory, risk, payment gateway, banking, fraud-control,
serviceability, or business requirements.

No payment method is guaranteed to remain available at all times.

4.2 Cash on Delivery Controls

Cash on Delivery is not a guaranteed payment method.

COD may be available only for selected products, pin codes, users, order values,
categories, or delivery modes, if enabled by STCNET.

COD orders are subject to additional verification and risk controls.

STCNET reserves the right to:

• restrict COD for specific users, accounts, Promoters / Referrers, product
  categories, pin codes, or order values;
• suspend COD for accounts showing suspicious, excessive, repeated,
  refused, failed-delivery, RTO-heavy, circular, or abnormal order patterns;
• withdraw COD for any region, product category, campaign, or platform
  segment;
• require prepayment for orders suspected of fraud, manipulation, fake
  ordering, circular ordering, commission abuse, or delivery misuse;
• cancel COD orders where verification fails;
• block COD for Promoters / Referrers or accounts involved in fake orders,
  RTO manipulation, self-purchase abuse, or commission manipulation.

COD orders shall not be used to inflate sales, create artificial volume, trigger
commission, manipulate referral attribution, or generate circular transactions.

Commission, where applicable, shall not become payable merely because a COD
order is placed. Commission eligibility shall arise only after the order qualifies as
an Eligible Sale under the Compensation Structure & Commission Disclosure
Policy.

4.3 Payment Security

STCNET processes online payments through authorised payment service
providers, payment gateways, banks, UPI infrastructure, card networks, or other
regulated payment channels, as applicable.

STCNET shall take reasonable steps to support secure payment processing,
including:

• use of HTTPS / SSL-enabled website pages;
• integration with authorised payment service providers;
• not intentionally storing full card numbers, CVV, card PINs, UPI PINs, or
  payment passwords on STCNET’s ordinary platform servers;
• use of authentication, OTP, UPI approval, or other payment security
  measures required by payment service providers;
• monitoring for suspicious payment activity where feasible.

Payment security may also depend on banks, card networks, UPI providers,
wallet providers, payment gateways, telecom providers, device security, and
consumer behaviour.

4.4 Payment Gateway / Service Provider Charges

Payment gateway, payment aggregator, bank, card network, UPI, wallet, EMI,
pay-later, or service-provider charges may apply depending on the payment
method.

Where any such charge is passed on to the consumer, it shall be disclosed before
payment confirmation.

Where such charges are not separately disclosed to the consumer, they shall
ordinarily be borne by STCNET as part of its payment-processing cost.

4.5 Recurring or Regular Payments

STCNET does not enable recurring payments, auto-debits, standing instructions,
subscriptions, or regular payment mandates unless expressly displayed and
accepted by the consumer.

Where any recurring or regular payment facility is introduced, STCNET shall
provide:

• clear disclosure before activation;
• amount, frequency, validity period, and billing cycle;
• payment method and payment service provider details, where available;
• method for cancellation;
• contact details of the relevant payment service provider, where available;
• written or electronic confirmation of activation;
• written or electronic confirmation of cancellation or modification;
• a platform, email, SMS, dashboard, or other record of cancellation /
  modification for audit and consumer-reference purposes.

No recurring payment shall be activated merely by ordinary browsing, account
creation, or product purchase unless expressly accepted by the consumer
through a lawful payment mandate or consent process.

5. FEES AND CHARGES

5.1 Compulsory Charges

The following charges may be compulsory depending on the order:

All compulsory charges shall be disclosed before payment confirmation.

5.2 Voluntary Charges

The following charges may apply only if selected by the consumer, where
available:

Voluntary charges shall not be added without consumer selection or consent.

5.3 No Hidden Charges

STCNET shall not impose hidden charges.

All charges payable by the consumer shall be disclosed before payment
confirmation.

No additional charge shall be added after completion of the transaction without
consumer consent, except where:

• the consumer modifies the order;
• an additional service is requested by the consumer;
• law requires additional payment or adjustment;
• a payment service provider imposes a disclosed charge due to consumer-
  selected payment method;
• the order requires lawful correction due to error, fraud, misuse, or
  consumer-requested change.

6. GST INVOICING

6.1 Invoice Generation

STCNET shall issue invoices, bills, receipts, credit notes, debit notes, or other tax
documents in accordance with applicable GST law and Company policy.

Where a GST tax invoice is required, it shall be made available to the customer
through one or more of the following:

• email;
• customer account / order history;
• downloadable invoice link;
• order confirmation page;
• customer support, where required.

6.2 Invoice Contents

A tax invoice may contain the following details, as applicable under GST law:

Invoice content may vary depending on whether the transaction is B2C, B2B,
taxable, exempt, cancelled, refunded, reversed, or subject to credit note.

6.3 E-Invoicing and E-Way Bill

STCNET shall comply with e-invoicing, e-way bill, GST return, credit note, debit
note, and other GST compliance requirements wherever applicable under law.

7. PRICE VALIDITY, ERRORS & CHANGES

7.1 Price Validity

Prices displayed on the website are valid at the time they are displayed, subject to
stock availability, product availability, offer validity, serviceability, technical
accuracy, and order acceptance.

A price shown in cart or checkout may change if the consumer modifies the cart,
changes address, applies or removes coupons, changes delivery method, changes
quantity, changes payment method, or delays checkout.

7.2 Price Changes

STCNET may change prices, discounts, offers, delivery charges, handling charges,
COD charges, convenience fees, or other charges at any time.

However, once an order is confirmed and accepted by STCNET, the confirmed
price shall ordinarily apply to that order, subject to pricing error, fraud, misuse,
payment failure, regulatory issue, cancellation rights, or correction rights under
Company policy.

7.3 Pricing Errors

In case of a clear pricing, tax, listing, discount, technical, typographical, catalogue,
or system error, STCNET may:

• cancel the order;
• correct the price;
• offer the consumer an option to place a fresh order at the correct price;
• process refund of any amount already paid;
• inform the consumer where reasonably practicable;
• take action against misuse, manipulation, or deliberate exploitation of
  pricing errors.

A pricing error may be treated as a Manifest Pricing Error where:

• the displayed price is 10% or more below the correct intended price due to
  error;
• the displayed price is clearly inconsistent with MRP, procurement cost,
  category pricing, ordinary commercial pricing, or the stated offer terms;
• the discount is caused by a bug, coupon abuse, system fault, data entry
  error, catalogue error, tax calculation error, or unauthorised manipulation;
• the consumer or Promoter / Referrer attempts to exploit an obvious error
  to generate artificial volume, commission, resale benefit, or abnormal
  purchase activity.

Bona fide published discounts, genuine promotional offers, and authorised
campaigns shall not be treated as pricing errors merely because they provide a
discount.

STCNET shall not be obligated to fulfil an order at a price caused by a Manifest
Pricing Error, fraud, manipulation, bug, or technical fault.

No consumer shall be charged more than the amount confirmed at checkout
without consent, except where required by law or consumer-requested
modification.

8. DISCOUNTS, OFFERS & PROMOTIONS

8.1 Display of Discounts

Discounts, offers, coupons, cashback, vouchers, promotional prices, or benefits,
where offered, shall be displayed with relevant terms and conditions.

STCNET may display:

• MRP;
• selling price;
• discount amount;
• discount percentage;
• coupon terms;
• minimum order value;
• maximum discount;
• offer period;
• eligible products;
• excluded products;
• usage limits;
• payment-method restrictions;
• delivery or pin-code restrictions;
• COD exclusion, where applicable.

8.2 Applicability of Discounts

Discounts may apply to:

• specific products;
• selected categories;
• selected pin codes;
• first-time customers;
• promotional campaigns;
• payment method offers;
• minimum order values;
• loyalty or referral-linked offers, where lawful and disclosed.

Discounts are not guaranteed and may be changed, withdrawn, restricted, or
refused in cases of misuse, technical error, fraud, duplicate account, circular
ordering, fake orders, coupon abuse, or violation of terms.

8.3 Stacking of Offers

STCNET may permit or restrict combining multiple offers, coupons, vouchers,
wallet credits, loyalty benefits, cashback, or payment-method discounts.

Offer-stacking eligibility shall be governed by the terms displayed at the time of
purchase.

9. TAX TREATMENT

9.1 GST

GST shall be charged at the applicable rate under GST law.

GST may be displayed separately in the price break-up and invoice, where
applicable.

STCNET shall discharge GST obligations in accordance with applicable law.

9.2 TDS on Vendor / Supplier / Platform Transactions

Tax deduction at source, tax collection, reporting, or other statutory obligations
may apply to certain vendor, supplier, platform, marketplace, service, or e-
commerce transactions under the Income-tax Act, 1961 or other applicable law.

Where STCNET is legally required to deduct, collect, report, or deposit tax in
relation to a vendor, supplier, service provider, seller, or platform participant,
STCNET shall do so in accordance with applicable law.

This Policy does not state that every transaction is subject to TDS.

9.3 TDS on Promoter / Referrer Commission

Promoter / Referrer commission payouts may be subject to tax deduction at
source (TDS) where required under the applicable provisions of the Income-tax
Act, 1961, including provisions relating to commission, brokerage,
professional/service payments, or any other applicable category, depending on
the nature of the payment and the law in force at the time of payout.

Promoters / Referrers are not treated as sellers of STCNET’s goods merely because
they receive referral or sale-linked commission.

TDS applicability may depend on:

• nature of the payment;
• amount of payment;
• frequency of payment;
• annual threshold limits prescribed under law;
• recipient category;
• PAN / tax status;
• GST or other registration status, where relevant;
• applicable statutory provisions in force at the time of payout;
• advice of the Company’s tax professionals.

STCNET shall deduct TDS only where it is legally obligated to do so.

Where TDS is deducted, STCNET may inform the Promoter / Referrer through
payout statement, dashboard record, tax certificate, email, or any other
appropriate method.

Where TDS has been deducted, STCNET shall issue Form 16A or such other tax
certificate / statement as may be prescribed under applicable tax law, within the
applicable statutory timeline.

Promoters / Referrers may claim credit for TDS deducted in their income-tax
return, subject to applicable law, tax records, and their individual tax filing
position.

Every Promoter / Referrer shall:

• ensure that PAN and KYC details are correctly updated in their STCNET
  account;
• provide accurate bank, tax, and payout details;
• comply with their own income-tax, GST, invoicing, return-filing, and
  statutory obligations, where applicable;
• consult their own tax advisor for individual tax compliance.

This Policy does not constitute tax, GST, accounting, legal, or financial advice. TDS
rates, thresholds, deduction rules, certificate timelines, and reporting obligations
may change from time to time under applicable law.

9.4 Other Taxes and Levies

Any other tax, cess, fee, levy, statutory charge, or reporting requirement shall be
applied where required under applicable law.

10. PAYMENT SAFETY & CONSUMER RESPONSIBILITY

10.1 Payment Data Protection

Payment-related personal information shall be processed in accordance with
STCNET’s Privacy Policy, applicable data protection laws, and the requirements of
relevant payment service providers.

STCNET shall not ask users to share OTP, UPI PIN, card PIN, CVV, password,
internet-banking credentials, or payment authentication codes.

10.2 Fraud Prevention

STCNET may use fraud detection and risk-control mechanisms to identify or
prevent:

• unauthorised transactions;
• stolen card usage;
• fake orders;
• suspicious UPI/payment activity;
• account takeover;
• duplicate transactions;
• payment abuse;
• chargeback abuse;
• COD abuse;
• RTO manipulation;
• fake delivery attempts;
• circular orders;
• promoter-linked fake orders;
• misuse of discounts or offers;
• referral or commission manipulation;
• phishing or impersonation risks.

Orders may be cancelled, held, verified, delayed, restricted, converted to prepaid-
only, or rejected where payment fraud, COD abuse, commission manipulation, or
risk is suspected.

10.3 Consumer Responsibility

Consumers are advised to:

• use only the official STCNET website and payment channels;
• verify the website URL before payment;
• not share OTP, PIN, CVV, password, or banking credentials;
• avoid public Wi-Fi or insecure devices for payments;
• immediately report suspicious communication;
• check bank/payment statements after payment;
• contact STCNET only through official support channels.

STCNET shall not be responsible for losses arising from consumer negligence,
sharing of credentials, use of fake payment links, phishing, unauthorised third-
party communication, or payment outside official STCNET channels, except
where liability arises under applicable law.

11. REFUNDS, FAILED PAYMENTS & CHARGEBACKS

11.1 Refund Processing

Refunds shall be processed in accordance with the Returns, Refunds &
Cancellation Policy.

Refunds shall ordinarily be made to the original payment method, unless the
original method is unavailable, technically impossible, failed, expired, or another
lawful method is agreed or required.

11.2 Refund Withholding Pending Verification

STCNET reserves the right to withhold, delay, hold, reverse, or suspend refunds
pending:

• transaction verification;
• return inspection;
• delivery / RTO confirmation;
• identity verification;
• fraud checks;
• duplicate-payment verification;
• chargeback resolution;
• COD abuse review;
• coupon or pricing-error investigation;
• commission manipulation review;
• legal dispute resolution;
• regulatory or payment service provider process;
• investigation of fake order, circular order, account misuse, or refund
  abuse.

Where a refund is withheld or delayed beyond the ordinary processing period,
STCNET shall inform the consumer of the reason and the expected timeline for
resolution, where reasonably practicable and legally permissible.

No refund shall be withheld in a manner contrary to mandatory consumer
protection law.

11.3 Failed or Duplicate Payments

Where a payment is debited but the order is not confirmed, or where duplicate
payment is made, STCNET shall verify the transaction with the payment service
provider.

Eligible failed or duplicate payments shall be refunded or reversed as per
payment service provider timelines.

STCNET may require the consumer to provide transaction ID, bank reference
number, UPI reference number, screenshot, payment date, payment mode, or
other verification information.

11.4 Chargeback Handling

Where a consumer initiates a chargeback, bank dispute, payment dispute, UPI
dispute, or payment reversal:

• STCNET may investigate the transaction;
• STCNET may provide supporting order, invoice, delivery, refund,
  communication, and verification records to the payment service provider;
• STCNET may withhold refund or payout until the chargeback or payment
  dispute is resolved, where lawful;
• resolution shall be subject to bank, card network, UPI, wallet, payment
  gateway, payment aggregator, and applicable legal procedures.

11.5 Chargeback Abuse

Fraudulent, abusive, repeated, or bad-faith chargebacks may result in:

• order cancellation;
• account restriction;
• suspension of Promoter / Referrer status, where applicable;
• commission reversal;
• blacklisting;
• refund withholding pending verification, where lawful;
• COD restriction;
• prepaid-only account status;
• legal action where appropriate.

12. PAYMENT SERVICE PROVIDERS

12.1 Use of Payment Service Providers

STCNET may use authorised payment gateways, payment aggregators, banks, UPI
service providers, card networks, wallet providers, EMI providers, pay-later
providers, or other payment service providers to process payments.

The name and details of the relevant payment service provider may be displayed
on the payment page, transaction confirmation, bank statement, SMS, email, or
payment receipt.

12.2 Contacting Payment Service Provider

In payment disputes, STCNET may coordinate with the relevant payment service
provider.

Consumers may also be required to contact their own bank, card issuer, UPI app,
wallet provider, or payment service provider depending on the nature of the
dispute.

Where available, payment service provider contact or dispute information may
be displayed during payment, in payment confirmation, or through customer
support.

12.3 Third-Party Payment Terms

Use of a payment method may also be governed by the terms, conditions, risk
policies, refund timelines, mandate rules, chargeback rules, dispute rules, and
security procedures of banks, card networks, UPI providers, payment gateways,

wallet providers, EMI providers, pay-later providers, or payment service
providers.

STCNET is not responsible for delays or failures caused solely by such third-party
payment systems, except to the extent required under applicable law.

13. RECORDS & AUDIT

13.1 Record Maintenance

STCNET may maintain records of:

• product prices;
• cart values;
• checkout values;
• invoices;
• GST records;
• payments received;
• refunds processed;
• failed payments;
• duplicate payments;
• chargebacks;
• payment disputes;
• COD orders;
• RTO-heavy or failed-delivery order patterns;
• recurring-payment mandate records, where applicable;
• cancellation confirmation records for recurring payments, where
  applicable;
• pricing-error records;
• offer and discount usage;
• tax records;
• TDS deduction records, where applicable;
• payment service provider reports;
• wallet and commission adjustments, where applicable.

13.2 Retention Period

Records shall be retained for the period required under applicable law, tax law,
GST law, accounting rules, regulatory requirement, audit need, litigation
requirement, payment dispute need, or Company policy.

Where commercially and legally appropriate, STCNET may retain transaction and
payment records for up to 8 years for audit, regulatory, legal, tax, accounting,
and compliance purposes.

13.3 Audit Readiness

Records shall be maintained in a manner reasonably designed to support:

• internal audit;
• GST and tax compliance;
• payment reconciliation;
• consumer dispute resolution;
• chargeback handling;
• refund verification;
• COD abuse detection;
• RTO pattern review;
• pricing-error investigation;
• recurring-payment cancellation verification, where applicable;
• commission reversal audit;
• regulatory inspection;
• legal proceedings, where required.

14. RELATED POLICIES

This Policy should be read together with:

1. Legal Entity & Statutory Disclosures

2. Consumer Protection (Direct Selling) Compliance Statement

3. Promoter / Referrer Code of Conduct

4. Compensation Structure & Commission Disclosure

5. Grievance Redressal & Consumer Complaints

6. Returns, Refunds & Cancellation

7. Shipping, Delivery & Fulfilment

8. Privacy Policy

9. Terms & Conditions (Website Use)

10. Product / Service Regulatory Disclosures

11. Cookie & Tracking Consent Policy

12. No Income Guarantee Disclaimer

13. Compliance Index & Statutory Mapping

15. POLICY UPDATES

This Policy may be amended, revised, or updated from time to time to reflect
changes in applicable law, tax requirements, GST requirements, TDS
requirements, payment systems, payment service providers, pricing practices,
COD controls, fraud-prevention systems, refund practices, internal compliance
controls, security standards, or business operations.

The latest version published on STCNET’s website shall prevail.

End of Policy #7 – Pricing, Payments & Charges